Terms and Conditions

Business Hours and Contact Numbers

Monday to Friday: 8:00 AM – 5:00 PM

Saturdays: 8:00 AM – 3:00 PM

Business Phone: (+55) 22 99212-6862

Outside these hours, we are available 24 hours a day via our emergency numbers: (+55) 22 99201-5555

Reservations

To confirm a reservation, clients must send proof of payment along with the following information:

Full name

Date of birth

ID number or passport number

CPF (Brazilian Tax ID)

Address / Neighborhood / City / Zip Code (CEP)

Phone number

Email address

Check-in time / flight number (if arriving by air)

Check-out time

Names of other guests (if applicable)

Payment Methods, Reservations, Rent, and Security Deposit

To reserve one of our properties, a confirmation deposit of 80% of the total rental cost is required. The remaining balance is due at check-in, prior to entering the property.

The 80% reservation payment can be made via bank transfer/deposit, Pix, bank slip (boleto), or credit card.

Payment for the remaining balance plus the cleaning fee must be made upon signing the contract and handing over the keys.

To ensure your payment is properly allocated, we always require confirmation of the transfer via email.

Your reservation is considered confirmed once the Loft do Braga reservations department sends a confirmation email or message.

If, for reasons beyond our management's control, the rented property becomes unavailable, we offer clients the choice of a similar property or a full refund of all amounts paid. Check-in

Check-in time: 2:00 PM to 12:00 AM (midnight)

Guests are required to provide their arrival time and contact number. Check-in cannot be completed without this information. Guests must contact us at (+55) 2299212-6862 to receive check-in instructions, which involve a QR code and an access code.

If guests arrive before the official 2:00 PM check-in time, they may contact us at the number above to check the possibility of an early check-in; an additional fee may apply.

For check-ins between 10:00 PM and 6:00 AM, the rental rate for the previous day must be paid.

Check-out

Check-out time: 12:00 AM (midnight) to 12:00 PM (noon)

We will send all check-out information to guests.

For check-outs between 12:00 PM and 12:00 AM (midnight), the rental rate for the following day will be charged. If the guest does not check out at the agreed time, a 20-minute grace period applies; after this, a fine of R$50.00 will be charged if departure occurs before 1:00 PM. After 1:00 PM, the charge will be equivalent to a full day's rate.

Reservation cancellation and changes

In the event of cancellation or no-show, the reservation deposit will not be refunded. There will be no refund of the rental fee or deposit if the guest decides to leave the apartment before the scheduled date. Changes to reservation dates are permitted only with written confirmation from Loft do Braga. Loft do Braga reserves the right to immediately terminate the rental agreement, without refunding any amounts paid by the client, in the event of any of the following: the total number of occupants exceeds the maximum specified on our website; disturbance of the peace in the neighborhood and/or violation of building rules; hosting parties; excessive noise or noise outside of quiet hours (9:00 PM to 8:00 AM); consumption of illicit drugs; smoking inside the apartment, the building, or common areas; presence of pets without our permission (or, if permission is granted, if the pet causes damage); or failure to pay the full rent or security deposit.

If the reserved property includes an internet connection or cable TV, Loft do Braga assumes no responsibility for any connectivity issues or inconveniences resulting therefrom. These services are provided by telecommunications companies and are beyond our control. No rent refunds will be issued in the event of problems or disruptions regarding internet connectivity or the TV signal.

Guest responsibilities and obligations

The guest assumes full responsibility for the rented property as well as for any items belonging to the condominium. This applies equally to other residents and visitors. The client, all apartment occupants, and visitors must comply with the building's regulations and rules. Any fines imposed by building management due to non-compliance with the rules must be paid immediately by the client. Additionally, such violations may lead to the premature termination of the rental agreement without a refund.

Visitors

Our building does not permit the entry of visitors or individuals not included in the booking.

Jurisdiction

The contracting parties agree that the jurisdiction for any disputes shall be the Judicial District of Cabo Frio, Rio de Janeiro.